Founded in 1888, Wm. S. Haynes Co. is a rapidly growing, multi faceted company with a prestigious line of professional and intermediate level flutes.  Located in Acton, MA, Wm. S. Haynes is the oldest flute manufacturer in North America.


NEW POSITION: Customer Service Representative
Full Time
Based in Acton, Massachusetts


The Wm. S. Haynes Company is looking for a Customer Service Representative to join their Sales and Marketing team.  Responsibilities include providing top level service to flutists and dealers from around the world, as well as being a supportive member of the sales and marketing team.  This is a new position at the Wm. S. Haynes Co, and an excellent entry level position to get your foot in the door of a leading flute maker.


Preferred candidates will have:

  • Focused attention to detail
  • A warm and welcoming personality
  • Proven customer support experience
  • Basic computer knowledge in Windows and Excel
  • Previous Music industry sales and/or customer service experience is a plus
  • A high level of critical thinking/problem solving skills
  • Must be able to learn quickly in a constantly changing environment
  • Excellent Organizational and time management skills
  • Strong phone contact handling skills
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • An undergraduate degree in a music related field


Benefits include:

  • Competitive compensation
  • Open and flexible work environment
  • Medical and dental benefits
  • Matching 401(K)
  • Flexible, paid vacation and holidays

Please forward your resume to Sheila Boutte at, no phone calls please.


Posted July 24, 2019