FAQs

Where can I purchase a Wm. S. Haynes Custom instrument?

  • Please go to the dealer locator to find the dealer closest to you.

  • You can also purchase a Wm. S. Haynes Custom flute or headjoint at the Haynes Workshop in Acton, MA. (just North West of Boston)

  • If you would like a flute or headjoint shipped to you on trial, please fill out the Instrument Trial Form and we will promptly contact you. If in the US - please contact Blair Mothersbaugh at blair@wmshaynes.com or if you are in Europe you can contact Gareth McLearnon directly at gareth@wmshaynes.com

Where can I purchase a Q Series or Amadeus by Wm. S. Haynes flute? 
We have an extensive dealer network with great flutes in stock. Please go to the dealer locator to find the nearest Q Series or Amadeus by Wm. S. Haynes dealer.

How can I become a Haynes Artist or Haynes Young Artist?
For flutists 30 or under, we open applications for the Haynes Young Artist Program every summer - please visit the page for details. For Haynes Artists - we do not accept applications. Our list is populated solely by invitation or recommendation through our existing network of Haynes Artists and specialist Haynes Dealers around the world.

We would ask that flutists would not make a direct request to be added to the Haynes Roster by contacting the team. We are thrilled that so many thousands of flutists around the world have chosen Haynes as their instrument partner on their musical journey, and we are constantly on the lookout for potential additions to our roster. Please trust that if you meet our criteria, we will make it our business to know about you and will get in touch with you to request a meeting. 

Do you have any flutes and/or headjoints in stock?
We always have a selection in stock. Please contact us for a trial, and fill out the Instrument Trial Form.

 

How long is your waiting list?
It varies too much to be predictable. Please get in touch with either your nearest Haynes Dealer, or with a member of our team.

 

How is a Custom order confirmed?
We require a 50% non-refundable pre-payment. The balance is due upon your flute’s completion prior to delivery or pick-up.

 

Does the Wm. S. Haynes Company take credit cards?
Yes – We accept Visa, Mastercard, American Express, and Discover cards.

 

Do you have financing?
We are a family run business that understands the needs of musicians. Please contact us so we can consider your situation.

 

How do I register my Haynes instrument?
You may register your new Haynes flute and your vintage Haynes flutes by clicking here. We will keep you abreast of Haynes Flute news.

How much is my Haynes Flute worth?
We are unable to speculate or comment on the current resale value of any instrument. If you wish to have your flute valued please contact your nearest Haynes Dealer for assistance. 

 

What year was my Wm. S. Haynes flute made?
We can help you determine the year in which your Wm. S. Haynes Flutes were manufactured between the years of 1900-2005 by its serial number. Please visit our Serial Number Look-up Page for details.

Please note - although we can help with determining the age of a Haynes Custom or Q Series Flute - we are unable to give precise manufacturing dates for Amadeus Flutes.

Can my Haynes instrument be repaired?
We are pleased to offer repair services. Warranty repairs are given priority. Please contact us at 978-268-0600 or visit our servicing page.

 

Does the Wm. S. Haynes Company offer workshop tours to the public?
Yes, we would love to have you visit! Please email all requests in advance to blair@wmshaynes.com

Does the Wm. S. Haynes Company buy, sell or assist in the selling of used flutes?
We do not buy, sell or assist in the selling of used Haynes instruments, but often our Dealers have a very fine selection of pre-owned flutes. Please contact your nearest dealer if you would like to either buy or sell a used or vintage Haynes Flute. We would kindly request Haynes Flute Owners to not write to ask for advice on buying or selling second hand Haynes flutes - as refusal can offend - and we simply wish to distance ourselves completely from the secondhand market. Our speculation on flutes that we haven’t even seen could carry a lot of weight in the market - and as such we have a policy of avoidance of the subject entirely.

Does the Wm. S. Haynes Company provide letters of appraisal?
Insurance Letters:
Insurance letters based on current retail pricing are available both by email PDF and mailed hard copy. Please specify when requesting your appraisal.

Please have your instrument’s serial number and your contact information, including address, ready when you contact via phone, email, or post.

Multiple instruments will be listed on one letter.

PLEASE CONTACT US IF YOU HAVE FURTHER QUESTIONS